Shipping and Return
Returns/Exchanges:
We offer returns/exchanges for all purchases as long as requested and shipped within 14 days of receiving your order- please send your request with your order number to ally@cloudbreakswim.com. Once we receive your request, we will send you a label to ship back said items.
To make sure your item is eligible for a return or exchange, please ensure the following:
Swimwear must be returned with all packaging, including but not limited to, bags, tags, care cards, hygienic liners in place, padding, etc.
No bodily fluids, deodorant, lotions, oils, or cosmetics can be present on the garment or hygienic liners.
Swimsuit must be returned/exchanged unworn and with no damage/signs of wear.
Once the item is back in our possession and passes inspection, we will process your request. Please allow 5-7 business days for a refund to arrive in your account. Returned items will have a $10 restocking fee.
For exchanges, your new item(s) will ship out within 3-5 business days.
Purchases made at events and pop ups are final sale.
Terms of Returns and Exchanges:
Cloud Break Swim will not accept a return or exchange on merchandise that has been worn, washed or is missing original tags and hygienic liners. Please be cautious of any makeup/deodorant marks on merchandise, as we will not grant a return on damaged items. We have the right to deny any return if the merchandise does not meet our return policy requirements.
PLEASE NOTE:
All items purchased from the Sale Page or purchased using a Promotional Discount (holiday sales, etc) are FINAL SALE (no returns/exchanges). Items purchased with the 20% new customer discount can be returned.